Creating a debug report for support
When playing My Child New Beginnings and you need to contact support for assistance with a critical issue like getting stuck with no ability to progress in the story, we may ask for your assistance by requesting that you submit a “debug report” to us either in a support ticket on our community discord or in a reply to support email. Follow these instructions to generate your debug report.
- Go into the Filofax of your game.
- Tap the ⚙ tab.
- Tap the 🐞 icon that appears in the corner of the right page in the Filofax.
- Click confirm on the prompt that appears.
- Once you confirm, the debug report will be loaded into your device’s clipboard and you can just paste in your debug report in the support ticket or in the email.
Copy your Player ID only
If we simply request your player ID you can just copy that information by clicking Cloud Authentication and then click the copy button that displays next to your player ID on the bottom on that screen.
⚠ Avoid pasting your Player ID publicly ⚠ – The Player ID number is your ID number used to manage your cloud save account and does not need to be shared with other players. Avoid posting the Player ID in the public channels of our community discord.
