As you play the game, you will encounter moments when the story is paused from progressing. If the book is closed and you see the 
displayed, this means your next chapter can be discovered by simply continuing to play the game as long as you have one or more chapter charges (the green light indicators next to the book icon).
Finding a new chapter with the displaying
As long as you have one or more chapter charges, you typically need to play no more than seven in-game days, usually reaching the Monday or Tuesday of the in-game week. If you do not encounter a chapter while showing the clock icon on your closed book within 8 or more days, verify you have at least one chapter charge. If you do have a chapter charge and more than 7 in-game days are passing without a new chapter being discovered, please start a support ticket in our community discord.
If you have no chapter charges remaining
If you do not have a chapter charge you can acquire a new chapter charge by doing the following.
- Waiting up to 24 hours for a new chapter charge to arrive. Remember your device should remain connected to the internet at the time you launch the game to verify with our server that the time waiting for a chapter charge has been spent.
- You can purchase a premium story pack from the premium store which will instantly grant one free chapter charge and prioritize the first chapter in that pack to play as your next chapter.
- You can purchase a chapter charge directly in our premium store.
If it has been more than 48 real-time hours and there has been no chapter charges granted.
- You need to make sure that your game is connected to the internet when you are launching the game.
- You may need to try to connect to a different mobile or Wi-Fi network if your current one is not working.
- Some countries like Russia, China, or Egypt heavily restrict internet traffic and we cannot guarantee our app will work on connections in those countries.
- Some networks like school or office networks may not authorize your app from connecting.
- Some organization-owned devices may not authorize your app from connecting.
- You may need to use a VPN or alternatively disconnect from any current VPN network to ensure your device can connect.
- You may need to confirm that My Child New Beginnings has permission to use mobile data or connect to the internet by checking the app permission settings. Instructions for doing this vary by phone but you usually long-press the app icon and look for a ⚙ or ℹ icon to click on and find your app permission settings there.
